Event Operations Supervisor (casual)

Event Operations Supervisor (casual)

Closing Date
Wed, 03rd March 2021
Position Type

Working within the vibrant precinct of Federation Square it will never feel like just an ordinary workplace. Employees are surrounded by the creative mix of cultural attractions, world-class events, tourism, and an exceptional array of restaurants, bars, and specialty stores. 

Federation Square is ranked within the top 10 best public squares in the world and hosts up to 2000 events and activations per year. As a member of our team, you'll receive discounts to selected bars and restaurants within Fed Square, health and well-being offerings, and enjoy an architecturally designed office space. 

The Role 

Make Anything Happen! Be part of a team of a handpicked few that have the honour of bringing Fed Square to life each day.  With Melbourne on your doorstep, there are boundless possibilities to create, contribute and put your stamp on it at Fed Square. 

We have an exciting and dynamic program of events to deliver at Fed Square and we are growing our Casual Team of Event Operations Supervisors! This is a great opportunity to deliver all aspects of on-ground event operations at Fed Square and to join a genuinely supportive & collaborative team culture.

Key Responsibilities and Accountabilities

  • Supervise the delivery of events and facilitate the bump in, event and bump out of phases
  • Ensure event briefs are followed and troubleshoot like a boss, where and when required
  • Welcome clients to Fed Square as their primary face-to-face liaison and act as the main point of contact onsite for all stakeholders
  • Represent Fed Square as a primary point of engagement with the general public and event attendees
  • Confident “go-between” for special guests onsite and assist in implementing protocol delivery with senior management
  • Management of events inventory (cloths, furniture, signage, hazard prevention equipment, electrical infrastructure etc)
  • Support security, cleaning and facilities services as required on weekend and after hours 
  • Post event reporting and debriefing with events and management teams
  • Liaison with site contractors and relevant tenants
  • Proactively maintain knowledge around Fed Square's policies and procedures, with particular emphasis on risk management and occupational health and safety
  • Integral role in implementing Fed Square’s public facing COVID plan
  • Liaison with special authorities as required (e.g. Police, Ambulance, City of Melbourne Municipal Council Offices etc.)
  • Team-focussed at all times, taking accountability for event delivery folders and preparation of events present and future
  • Work independently with confidence, any time of day or night, in all weather conditions, often making important decisions out of hours

Special Requirements of role

  • This is a casual, rostered role with requirements to work outside normal business hours and on weekends.
  • Overnight shifts required on occasion
  • Perform first-aid and be a key player in emergency management procedures
  • Manoeuvre plant equipment
  • Manual labour and some heavy lifting involved
  • Impeccable customer service mindset required
  • You will likely be managing multiple events at one time
  • Uniform will be provided and must be worn on all shifts

Your Skill and Experience

  • Experience in medium to large outdoor, venue-based, front and back of house co-ordination. Note that candidates with outdoor event experience will be highly regarded
  • Logistics and co-ordination skills in a complex (multi event) environment
  • High level of customer service, demonstrated in previous roles
  • Solutions-focused approach to problems/issues
  • Ability to operate autonomously and as part of an integrated team
  • Demonstrated pro-active "hands on" approach to delivering services
  • Experience with any event software and Microsoft Teams an advantage 
  • Consistent communication and upkeep of roster availability and time sheet accountability a priority

Education and Qualifications

  • Appropriate tertiary qualification or equivalent industry-related experience
  • Worksafe Construction Induction Card (desirable)
  • Forklift Licence (desirable)
  • First Aid Senior Level 1 & 2 (desirable)


Please apply by sending through your CV and a one-page cover letter addressing the core requirements of the role by 3rd March 2021.

Shortlisting will occur throughout the duration of the advertisement, so please do not delay applying. Further details about Fed Square can be found here: https://fedsquare.com/careers 




Please apply by sending through your CV and a one-page cover letter addressing the core requirements of the role by 3rd March 2021.

Shortlisting will occur throughout the duration of the advertisement, so please do not delay applying. 

Further details about Fed Square can be found here: https://fedsquare.com/careers