At Cliftons, we’re more than just venues for corporate events and training. We’re the one-stop provider for all things collaboration. Whether face-to-face in our contemporary venues, virtually via our seamless event technologies or a hybrid of the two, we deliver remarkable corporate event experiences. With the latest technologies, fast internet, incredible venue services and inspiring hospitality, we make seamless global event delivery effortless.
Our two Melbourne event and training venues - in Collins St and Freshwater Place, Southbank - are perfectly located in the heart of the CBD. We are seeking to appoint a hands-on Venue Manager to steer the venues to even greater heights, cementing Cliftons’ reputation as the leader in our field.
About the Role
In this client facing role, you will have full ownership of all delivery and operational aspects of the venues. Our business is diverse and tailored to our clients – from corporate training, to events, exams and corporate cocktail parties. We've been able to continue throughout the pandemic through virtual and hybrid event solutions and exemptions for our exam clients,
Your previous experience will ensure the highest levels of client service, venue management and general presentation are delivered. You will also oversee our F&B offerings and ensure catering meets with our clients’ discerning expectations. While the position is predominantly business hours Monday to Friday, some after-hours availability is required depending on the needs of our clients. The position is available for a late January commencement.
On a day-to-day level, the role will encompass:
Overall operational management of the venue, including presentation and maintaining service delivery KPI’s
Team management including recruitment, rostering, on-the-job training and performance (with support provided from HR)
Pre-empting client needs to deliver outstanding customer service and professionally managing queries, feedback and resolution process
Venue budget management
Process management and ongoing improvement
Liaising with building management
As our ideal candidate you will have well-rounded venue management experience within corporate events, hotels, hospitality, or client services. A basic understanding of audio-visual fundamentals and technologies is an added advantage.
In addition, you will:
Be an effective leader, able to engage, motivate and manage a diverse team
Have proven experience multi-tasking and exceptional organisation skills to successfully manage multiple events or clients simultaneously
Be adaptive and thrive in a fast-paced and busy professional environment
Demonstrate outstanding customer service
Have the ability to confidently identify issues and quickly find the most appropriate customer centric solution
Be self-motivated with excellent communication skills
Be able to demonstrate cost control and labour management experience
Be fully vaccinated against COVID-19 or have a valid medical exemption
Why Join Us?
We are a progressive company that welcomes input from our team at all levels.
Our 350 team members are the key ingredient in creating our inclusive workplace and remarkable experiences for our customers and each other. We do this through our FLIPIT values – Fun, Leadership, Integrity, Passion, Innovation, Teamwork.
Benefits of working here include work flexibility, an approachable & super-friendly management team, regular celebrations and company events, ongoing learning and the opportunity for career growth.
The People & Culture Team